Refund policy

RETURNS

Buyvias offers free returns within 15 days of delivery for a full store credit refund at no cost. For refunds to the original payment, a flat $4 USD fee will be deducted for shipping + a 15% restocking fee will apply.

Please ensure that the items are in the same condition they arrived in, with all of the original packaging contents included. To organize a return, email [email protected] or visit contact page. Items sent back to us without first requesting a return will not be accepted.

For international orders outside of the US, please reach out to our customer support team at [email protected] for further assistance.

ORDER CANCELLATIONS

You may cancel orders within 12 hours of purchase for any reason, but a 3.5% processing fee may be charged. 

After 12 hours have passed, cancellation may not be available. In this case, please submit a return request after you receive the parcel.

WARRANTY

If your item arrives broken, defective, or not as described, we’ll replace it or exchange it at no cost to you.